Word of Mouth....Still The Best Way

Author - Paul James

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Word of Mouth....Still The Best Way 


In my opinion Word of Mouth always has been and always will be the best way to generate new business.....and it's free! 
What do we need to do to achieve this?

• Firstly we need to do a good job – we need to understand what the customer wants and work with them to achieve the best results possible.
  

• —Reliability - if we say we will be there at a certain time, if we say we will email, etc etc
  

• —Be polite & cheerful – you will find some customers easy to get on well with, but some you may not relate to so well, but you should remain polite and cheerful.
  

• Be clear with customers – Sometimes disputes arise due to lack of communication or understanding, so be clear about your intentions to your customers and be clear of your customers requirements.
  

• Thank them – when you finish the job, thank them for the business. face to face, phone call, email, whatever.......they will really appreciate it.
  

—If you do all these things your customer will recommend you to others.....simples!