Author - Eric Witheridge
Traditional Telephone Switchboard (PBX) Sales Slide Further
We've known that PBX sales worldwide have been falling for some time and a recent set of figures from analyst firm *MZA have confirmed this.
*Far from any sort of recovery PBX extensions and licences have fallen by 9% year on year. There has been an 11% decline in the enterprise market. (Solutions with greater than 100 extensions/licences).
This could of course be a natural shift driven by a global decline associated with the recession however, there is also a massive increase in the amount of Internet based telephony.
So what does this mean for anyone making the decision to repair/replace a telephone switchboard?
Simply this, question your telephone provider about the longevity of their solution? Should you really be investing in expensive hardware which may become redundant? Should you really tie yourself to a multi year contract?
On premises equipment offering internet telephony is not the way to go unless you have massively quick broadband dedicated to telephony only. Also, this tends to be expensive and could lock you into the sort of handsets that are delivered with the system.
Our advice is to try a solution to make sure it fits the business. We're happy to provide a free trial of our systems to help you make this decision.
The wonderful thing is that we will not tie you into a lengthy contract and the handsets may be used with most IP or hosted telephone systems.
* Figures courtesy of Channel Telecom magazine http://commsbusiness.co.uk/
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