“Switching Telecoms Provider

Author - Susan Pearson

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“Switching Telecoms Provider

Have you ever considered switching your telecoms provider by shied away from it because of the challenges?

According to Ed Richards, CE of Ofcom, at a meeting which was hosted by Ofcom and the Communications Consumer Panel, the UK has one of the world’s most competitive communications markets but individuals, companies etc. have found it challenging to take advantage of the offers that are available due to the difficulties that can arise when switching.  Therefore, Ofcom and the Communications Companies have been encouraged to co-operate when a customer swaps companies and to make it easier.

He is quoted as saying “transforming switching, to remove the inconvenience, delays and uncertainty that currently can bedevil consumers when trying to change their provider”  He also said that providers should enable consumers to take advantage of the increasing competition and innovation that is available.

Under the current system the “losing” provider has responsibility for leading the transfer, however, under a new system announced by Ofcom in August it will be the “gaining” provider which will be responsible for the transfer.

Hopefully this will remove some of the challenges that have existed when attempting to change providers”