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Show AppreciationĀ 

24/7/2013

1 Comment

 
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Author - Mick Merrick
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Show Appreciation

The biggest reason customers leave a supplier is because they feel neglected in some way. This is really easy to avoid, and actually gives us an opportunity to exceed customer expectation and create a genuine bond with our customers.
 
During your dealings with your customers they will do things that give you an opportunity to say thank you. It may be renewing a contract, agreeing a price increase or accepting a later delivery than originally promised. Whatever it is, a little show of appreciation will go a long way towards cementing the relationship and generating extra loyalty.
 
It needn’t cost much money – a simple thank-you card or a small gift will do the trick.
 
So look for opportunities to show your appreciation for your customers, and they will reward you many times over.
1 Comment
Bob Shepherd Associates link
24/7/2013 11:17:09 am

A level of courtesy and manners is all that some businesses have to differentiate them selves. I was dealt with by a serviced office answering service the other day. All was polite and efficient but I was left with the vague impression the offfice operative had no interest in my query whatsoever. So subtle. We are taught this stuff from the moment you open your eyes. Get it right and all is fine. get it slightly wrong and it shows.
Anything that can show added appreciation to your customers, your introducers, your leads, staff and colleagues is worth it somewhere along the line.

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