Happy Holidays... As schools get ready to break up for the summer and you start packing your suitcase ready for a fun packed fortnight in Benidorm, it’s worth familarising yourself with a recent Court of Appeal decision. In the case of Huzar v Jet2.com, the Court of Appeal held that the airline, Jet2.com, was liable for a “technical fault” and Mr Huzar was entitled to compensation for his delayed flight. Mr Huzar originally brought the claim against Jet2.com when they refused his request for compensation when his flight from Malaga was delayed by 27 hours. Under European Regulations, any passenger who is delayed by more than 3 hours is entitled to receive compensation of up to €600 from the airline. However airlines do not have to pay if there are “exceptional circumstances”. Jet2 argued that they were not liable to pay as the delay was due to a technical fault with the plane and that amounted to “exceptional circumstances”. Many airlines reject compensation claims on this basis. The Court of Appeal however ruled that technical faults are inherent in the normal activity of an airline and therefore do not constitute “exceptional circumstances”. Mr Huzar was awarded compensation of £526. This may provide you with some comfort when faced with that all too familiar flashing notice board indicating FLIGHT DELAYED, now where did I put my passport....
1 Comment
7/7/2014 06:40:35 am
I would echo these comments entirely. Too often the consumer is given a stock answer to their request or complaint. If you do feel that you have a good case, then this demonstrates that it is worth seeking an expert opinion to explore whether this could in fact be pursued.
Reply
Leave a Reply. |
Categories
All
CAP BUSINESS CLUBS BLOG
Archives
December 2018
Visit us on Facebook - We always appreciate any "Likes"
Contact us
T: 01594 723120 M: 07811 981929 Email: Here Office 3 The Main Place Old Station Way Coleford, Glos GL16 8RH |