Floods – don’t get caught out.
Checks before a flood
Be prepared to evacuate your property and think about where you can go for safety -will the route be passable?
Make sure that you know how to turn off your gas, electricity and water mains supplies
Have a prepared flood kit of essential items such as a broom, spade, mop and bucket; domestic detergent and disinfectant; rubber boots, gloves and protective clothing; waterproof torch and radio; bottled water for drinking
Agree where you will go in the event of a flood and how to contact friends and family
Think about what items you can move to a safe place for later and what are essential items for you to have now
Create a list of important numbers including Floodline 0845 988 1188
You can sign up for Floodline Warnings Direct by calling Floodline on 0845 988 1188 or by visiting the Environment Agency website.
What to do during a flood.
Safety comes first! Think about evacuation before it is too late to move. Make sure you follow any advice or instructions provided by the emergency services.
If floodwater is about to enter your building, turn off the gas, electricity and water supplies if it is safe to do so. DO NOT touch sources of electricity when standing in flood water
Gas and electricity supplies should remain switched off until a qualified professional has checked the system thoroughly. Wiring, appliances and pipe-work should also be inspected for safety and efficiency
Keep listening to local radio for updates or call Floodline on 0845 988 1188
Move irreplaceable personal or sentimental items, such as photographs – as well as portable items - to an upper storey or higher location in your property to prevent loss or damage
Also check any outbuildings to see if any items can be moved
If possible, raise ground floor furniture on blocks or bricks to minimise the risk of damage
Call your insurance company / broker to notify them of a potential claim.
What to do after a flood
If your electricity is switched off following an incident, make sure that a qualified electrician checks the electrical installation before it is switched back on
If your gas has to be turned off, make sure that a GasSafe registered tradesperson checks the gas supply before the gas is switched back on
Do not throw away any items until we or our loss adjuster tell you it is OK to do so
Make a list of any damaged items that you need to throw away before you dispose of them. Take a note of make and model numbers, and take photographs of any damage if you have a camera to hand
Wear appropriate clothing and gloves when handling anything that has been contaminated by flood waters. Remember floodwater often contains sewage, so take sensible hygiene precautions
Carry out any emergency repairs to protect your property from further losses. If you’re unsure whether the cost of repair is covered under your insurance, contact your Insurance Adviser..
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