Tips on how employers can try and avoid pitfalls while still partaking in the Christmas spirit!

Don’t offer alcohol

Having an alcohol-free event is obviously not always a popular suggestion; however it is one of the best ways to minimise risk for employers, particularly in today’s multi-cultural society where increasing numbers of people don’t partake of the ‘Christmas spirits’ anyway.

As an employer, you have an obligation to keep your employees safe whilst they’re at work, and there is still a supervisory responsibility even when you are hosting the Christmas party.

Hold your party off-site

This won’t absolve the employer of all responsibility but , the restaurant would be considered the provider of alcohol and therefore would assume some of the responsibility for refusing to serve someone when they’ve had too much to drink.

However this is still likely to count as a ‘work’ event and therefore some supervisory liability could still exist for the employer. The employer would still need to take steps for example if say an employee is visibly intoxicated, and not in a position to drive home. As an employer, you can’t simply turn a blind eye.

Hold a lunch or breakfast party

Common sense dictates that daytime parties discourage heavy drinking or pre-drinking. Some employers have been known to host “active” events such as skiing parties, or go karting.

Have a plan for employees who have had too much to drink

Consider offering either somewhere to stay for the evening or transportation to and from the event so people don’t feel compelled to get back in their car after the event and drive themselves home.

Pre-book mini buses / taxis, or book a few hotel rooms nearby in case people need to spend the night.

Invite spouses or families

Aside from excessive drinking, the most common problem that typically arises from office Christmas parties is sexual harassment. Typically the frequency of sexual harassment claims are dramatically reduced at Christmas parties when spouses are included. This can backfire however, if bored spouses are left by the bar while their other halves enjoy themselves only to object, violently, at the end of the evening. Best used in conjunction with a limited bar!

Employees are still bound by workplace policies, even at after-hours parties

A Christmas party does not give an employee free rein to do or say things that would never be tolerated in the workplace, nor does it give an employer the same right. An employee can still be disciplined for conduct that occurs at a company Christmas party.

Be careful about any false promises you make whilst in the party spirit

There is no rule that prevents promises made at the Christmas Party from being unenforceable, provided there is a clear intent for them to be binding. Telling Joe from accounts that he is “your bestest friend in the world” and that you will double his pay in the New Year may come back to bite you.

As always, employing people can be a minefield but it’s up to you to decide what level of risk you are comfortable with and ensure that your employees know what is expected of them before the celebrations commence.

It can be tempting to assume that we’re all grown-ups and common sense will prevail, but unfortunately at this time of year it often doesn’t. As a Tribunal claim makes for a pretty rubbish Christmas present, it’s best to be prepared!

Emotional Intelligence (EQ)

Five Key Skills for Raising Emotional Intelligence

In the words of Jeremy Clarkson (Top Gear), “Some say”, when it comes to happiness and success in life, emotional intelligence (EQ) matters just as much as intellectual ability (IQ). Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals.

What is emotional intelligence?

Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects of your daily life, such as the way you behave and the way you interact with others.

Emotional intelligence consists of four attributes:

• Self-awareness – You recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.
• Self-management – You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.
• Social awareness – You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.
• Relationship management – You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.

Why is emotional intelligence (EQ) so important?

As we know, it’s not the smartest people that are the most successful or the most fulfilled in life. You probably know people who are academically brilliant and yet are socially inept and unsuccessful at work or in their personal relationships. Intellectual intelligence (IQ) isn’t enough on its own to be successful in life. Yes, your IQ can help you get into college, but it’s your EQ that will help you manage the stress and emotions when facing your final exams.

Emotional intelligence affects:

• Your performance at work.
• Your physical health.
• Your mental health.
• Your relationships.

Developing emotional intelligence through five key skills:

Emotional intelligence (EQ) consists of five key skills, each building on the last:

• The ability to quickly reduce stress
• The ability to recognize and manage your emotions
• The ability to connect with others using nonverbal communication
• The ability to use humour and play to deal with challenges
• The ability to resolve conflicts positively and with confidence

How to learn the five key skills of emotional intelligence

The five skills of emotional intelligence can be learned by anyone, at any time. There is a difference, however, between learning about emotional intelligence and applying that knowledge to your life. Just because you know you should do something doesn’t mean you will—especially when you become overwhelmed by stress, which can hijack your best intentions.

In order to permanently change behaviour in ways that stand up under pressure, you need to learn how to take advantage of the powerful emotional parts of the brain that remain active and accessible even in times of stress. This means that you can’t simply read about emotional intelligence in order to master it. You have to experience and practice the skills in your everyday life.

Contact us to Learn more about why emotional intelligence is so important and how you can boost your own EQ by mastering the five core skills.

SPARKS FLY AT THE GUY FAWKES’ TRIBUNAL!

Remember, remember, the 5th of November, gunpowder treason and plot ……. But imagine what might happen in present day to Guy and his fellow conspirators – here what it could look like ….

·         Guy would have had protection under religious discrimination laws due to his opposing views to the incumbent King (Catholic versus Protestant) – so it would have been wiser for Guy to put his grievances in writing first and have them dealt with that way.

·         Although conversely, his dismissal (or in his case being hung, drawn and quartered) would have a potential sanction for the lack of risk assessment and method statement when dealing with high explosives and gunpowder – had he been trained in Health and Safety issues?

·         He was discovered in a dark, dank cellar with all of his gunpowder and matches, but he had been there in excess of the 48 hour Working Time Directive legislation – had he signed a Working Time Directive Opt Out Form? 

·         Was Guy bullied into being the one to light the match at the right time?  Was he being harassed by someone to “prove himself”?

·         Clearly there was an issue of poor communications and lack of team dynamics in the group as he was caught!

·         Also, Guy did not act alone and a full-scale investigation should have taken place prior to any disciplinary sanction (or in his case death sentence) being evoked as opposed to torture in the Tower of London.  The tribunal would not see this as reasonable actions of the employer to elicit a confession!

So if you know of any businesses that feel like they are losing the plot when dealing with their workforce, get them to give the HR Dept a call!

WHO CARES! – AM I BOVVERED – CAN WE FIX IT

 YES WE CAN!!!

Do you know that there are around 20,000 people in the UK suffering from dementia and in need of care?  This is a problem that employers cannot ignore.  Indeed the government is calling for employers to make allowances for employees who have care responsibilities, whilst trying to hold down a job at the same time.

I know that many businesses, especially small to medium ones, groan when they get a request in for “flexible working” – as this can put a massive strain on their resources.    Sadly though, with our aging population in the UK, this is something which is likely to affect many employees who will possibly not be in a position to be able to afford private care for their loved ones.

Simple tasks that most of us take for granted, like getting dressed in the mornings can turn into a tricky task for someone suffering with dementia.  For their carers, this in itself is a stressful and situation, couple this with worrying about asking for time off from work and/or juggling with other family responsibilities – when you look at them all, you could well be facing your employee suffering with and taking time off for stress.

However, there are many ways that employers can help.  It could be something as simple as allowing your employee to come in to work an hour later, making up that time at the end of the day – changing the contract of employment to allow for a different work pattern; etc.

The end result of employers being more flexible; caring and understanding can be most beneficial for everyone involved.  You get a more productive and appreciative employee, and they can manage their working life better. 

The most satisfaction I get in my working life as a professional HR Consultant, is helping employers and employees to achieve a Win-Win in any given situation where possible – and this one seems like a no-brainer to me!

Sandy Green

HR Dept (Herefordshire)

FROM NOUGHT TO NAUGHTY!

There is so much in the news these days about zero hours’ contracts.  We have Vince Cable expressing his concern about them and now we have Ed Miliband vowing that “Labour will end the abuse of zero hour contracts”. He goes on to say that unscrupulous employers use these contracts to avoid paying holiday pay and/or sick pay.

The important word to note in Mr Miliband’s vow is “abuse”.    Zero hours’ contracts, if used responsibly can be extremely beneficial to both employees and employers alike.

Take an example of an employer who has seasonal work which fluctuates for a variety of reasons.  They employ staff, train them up and spend a lot of time inducting them into their company.  Hopefully a good working relationship is developed.  Then, the need for the product/service drops off and they no longer need the employee at that point in time.  The advantage of a zero hours contract in this case is that the employee who has received training; has been fully inducted into the Company and has established a good working relationship, has the option to return when the workload improves.  He/she can simply slot back into the work without having the hassle of job-hunting, attending interviews etc.

Take the other example, this time of an individual who perhaps like to travel for period of time, or who has other interests they want to pursue and do not want to be tied down to a full-time position, the zero hours contract would suit them down to the ground – it gives them the freedom to do other things, yet still have the comfort of a job to return to when this becomes available.

Where these contracts have got a bad name is when employers use them, or try to use them, to exploit employees – by laying them off without notice and not paying them sick or holiday pay.

Well, the good news is that paying holiday pay for employees is a legal requirement and failing to pay it could lead to an employer being taken on legally in an unfair pay claim.  The simple fact is that for every 8.3 hours an employee works, they are entitled to 1 hour’s holiday pay.

As far as sick pay goes, this depends on their earnings.  Provided they earn the appropriate amount of wage/salary which puts them above the threshold determined by HMRC for paying PAYE and National Insurance, they are entitled to Statutory Sick Pay.

So, don’t throw your hands up in despair and rush out to change your zero hours contracts just yet, but make sure that you are acting responsibly and complying with the correct legislation - in which case you could have a win-win relationship and what could be fairer than that?

Sandy Green

HR DEPT (Herefordshire)

Top 10 tips: To managing people (PLEASE JUST TALK!)

Most new businesses fail because they lack the fundamentals of a good business. This includes people management.

In order to transform your start-up into something more, you need to inspire your staff to share in your vision. As the saying goes, you’re only as good as the people around you.

This may sound relatively easy to achieve – you’ve got a great idea, so what’s not to get excited about? But in reality, staff expect more from “the boss” than passion.  They expect consistency, direction, fairness, and the list goes on.

Failure rates for early-stage ventures are reasonably high, but most fail because they lack the fundamentals of a good business. This includes people management.

In order to transform your start-up into a world-class company, you need to inspire your staff to share in your vision. As the saying goes, you’re only as good as the people around you.

This may sound relatively easy to achieve – you’ve got a great idea, so what’s not to get excited about? But in reality, staff expect more from their leader than passion.

They expect consistency, direction, fairness, and the list goes on.

1. Do Your Job

Managing people isn’t an excuse to let them do the work whilst you look on. Of course, sometimes your job may involve being more strategic but your staff will respect you for doing what needs to be done and being willing to pitch in like everyone else at times.  Get the balance right and earn respect from your staff.

2. Acknowledge The Positive (TALK!)

See the positives in your staff and their work. It is demoralising for staff to have someone only see what they have done ‘wrong’. Positivity breeds positivity. Genuine and meaningful praise goes a long way. Give feedback regularly and let them know that you see the good work they do.

3. Don’t Be Afraid to Manage (TALK!)

Things don’t always go smoothly in any workplace. You are a manager, so you must be willing to manage. Some people find it hard to set boundaries or give feedback but it is important to get over that hurdle. If you need some help, ask.  It doesn’t come naturally to everyone. You can make a work situation worse by not being clear with staff if you are hesitant about managing.

4. Be Vulnerable (TALK!)

If you make a mistake, be big about it and apologise. It can be scary and seem like you are making yourself vulnerable, but your staff will appreciate your honesty. Everyone likes someone who takes responsibility for your actions. Being honest will help you create a culture of honesty.

5. Be Real With People (TALK!)

The way we work is changing. You don’t have to be superhuman or untouchable. Be the real human being that you are. Let people at work know about your life (not everything!)  and find out about others. If you let people know the “real you” it is much easier than having different personalities for your work and home life.

6. Communicate (TALK!)

I don’t apologise for this being a bigger section, it’s important (I worry I am being too subtle about TALKing)!

Let your staff know what’s going on behind the scenes, as appropriate. If something will affect a member of staff, make sure they are included in the communication. This doesn’t mean you have to let your staff know everything. Sometimes keeping communications back until the correct time can save panic and needless worrying. Communicate appropriately and consistently but be aware of how communication (or lack of it) can affect your staff.

Staff interaction, communication and teamwork are vital factors in company development.  When you review your business plan, ensure things like core values and ongoing strategy is effectively communicated to staff which will help build respect, boosting team and individual achievement.

7. Lead By Example (Walk the TALK)

If you want your staff to behave in a certain way (professional, good team players), then lead by example. It is not fair to expect your staff to do something if you are not doing it yourself.

8. Be Self Aware (TALK!)

Be aware of your moods and how you communicate. You may not realise how much of an impact you have on your team as a manager. You may know you are in a bad mood about the dog chewing your shoes this morning but staff may feel that they have done something wrong if they don’t know this! Be aware of how and what you communicate. Your team will pick up on it.

9. Have Fun (TALK!)

Having fun at work can help make the work easier for everyone, forge positive relationships and strengthen your team. There is usually room for more fun in any work environment, but if the nature of your work makes that difficult, be sure to schedule fun activities when you can. Meeting for lunch or drinks after work can help build relationships and help your team to see you and each other in a new light. If you create a positive work atmosphere it also becomes easier to deal with challenges as they arise.

10. Trust Yourself

At the end of the day, there is no one right way to be a manager. Trust yourself and learn through your mistakes.  Managing others is a great way to develop and enhance your leadership skills and create a positive work experience for yourself and others.

Thank you for sparing some time looking through the above.  I appreciate this is not an exhaustive list, I have many other tips so contact me to talk some more.

Alternatively, why not comment below so we can all come up with the definitive list: remember TALK!

Until next time, take care.