SPOTLIGHT ON A CAP BUSINESS CLUB MEMBER
Featuring Jacqui Lewis-Everley from ilateral
I hope that you enjoy reading and pick up some useful ideas and tips
YOUR NAME? - Jacqui Gowman
NAME OF YOUR BUSINESS? - ilateral
WEBSITE ADDRESS? – www.ilateral.coluk
WHAT DID YOU DO BEFORE YOUR CURRENT BUSINESS? – Well, it is a long list (I have aged well…) started out working for the curators at the Bristol Museum, then at the BBC for a few years, followed by a succession of IT jobs. Did some customer service work, a bit of IT recruitment and then into marketing. Worked as a studio manager for a large digital marketing agency for quite a few years, then to Module IT as a Project Manager before setting up business with Mo as ilateral.
WHAT MADE YOU START YOUR CURRENT BUSINESS? - We wanted to do things how we felt they should be done.
WHAT ARE YOUR HOBBIES? – Tabletop Gaming (with miniatures), board games, walking. Go to quite a few Comicons, although draw the line at dressing up!
WHAT IS YOUR FAVOURITE MOVIE? - Fifth Element
WHAT IS YOUR FAVOURITE MEAL? – Hmm, chilli is top of the list I think – at least at the moment…..
WHAT IS YOUR FAVOURITE UK HOLIDAY DESTINATION? - York
WHAT IS YOUR FAVOURITE HOLIDAY DESTINATION ABROAD? - Seattle
WHAT IS YOUR FAVOURITE TV PROGRAMME? – Currently ‘Agents of Shield’
YOUR FAVOURITE SONG? – Hmm, there are a lot of choices, but at the moment, I guess ‘Barbarian’ by the Darkness – went to see them in Bristol before Christmas and they are great live J
WHAT DO YOU MOST ENJOY ABOUT YOUR BUSINESS? - Being able to help people de-mystify the web! Having the freedom to do things properly, rather than having to follow arbitrary processes.
IF YOU HAD A MAGIC WAND WHAT WOULD YOU CHANGE ABOUT YOUR BUSINESS? A nice big, dedicated office space would be lovely.
WHERE DO YOU SEE YOURSELF IN 5 YEARS TIME? Ideally with a couple more developers and providing the same levels of customer service, in that nice big dedicated office space J
DO YOU HAVE ANY USEFUL TIPS OR IDEAS THAT YOU COULD SHARE WITH THE OTHER CAP MEMBERS? -
Honesty is always best, even if it means you can’t do something. Never say a yes which you know will be very likely to turn into a no. And sometimes it is better for all if you do say No
HOW HAS CAP BUSINESS CLUBS HELPED YOU IN YOUR BUSINESS? -
Meeting other local businesses has been great, not just for business, but on a personal level too as we have found a lot of people who have helped us too. The camaraderie is great, as is the support.
I met the team at ilateral who sat with me and discussed my options to redesign my Psychotherapy web site. After my initial meeting ,I dealt mostly with Jacqui , she is very knowledgeable, approachable and is extremely patient. I am delighted with the final design of my web site. This business is solution focused and has a fabulous "can do " approach. - Elva Carter, The Transitional Therapy Practice firstname.lastname@example.org
Mo and Jacqui at i-Lateral have built our latest website and they have done a fantastic job. They collaborated with us throughout the project and were attentive and responsive to all our requirements during the build. We are delighted with the result and we have had some terrific feedback from visitors to our site. They are a great team and would highly recommend them. - Vittoria Thornley
Many, many thanks for your fast, friendly and efficient service. Not only do you provide us with all the information required but you are fully on board with our ethics and visions for Armydogtags Ltd. It is a rare occurrence these days to not only find people who have the answers but who are also willing to help. Your telephone support has been excellent and we are delighted with our website, both the look and the functionality are exactly what we were looking for. We really cannot praise i-Lateral enough. - Emma Lucey, Operations Director, Armydogtags Ltd. http://www.armydogtags.co.uk/
I have worked with Morven and ilateral in the building of the Frankly Recruitment website. We had an informal initial meeting where I was able to discuss my vision and wish list for the site. I do lack flexibility with our brand and image and Morven took this on board and delivered and changed items as we went along. I found communication with ilateral very easy and months after they are quick to return calls even when issues are more user than system! I highly recommend this company to others looking for a similar service. - Amanda Franks, Director, Frankly Recruitment email@example.com
When I purchased Avolution it also came with an up and running web site, unfortunately the site was built and developed by two separate companies and in a way that could not be easily altered. I decided to take i-lateral up on their offer to take the site in hand and make a few adjustments, which led me to hand the site over in its entirety.
After only one month and totally to my surprise we have started receiving requests for our cleaning services and although we still have much to do to make this site fully functional we are delighted to have some that creates interest in the services we offer.
I thought I should demonstrate my gratitude by writing a well-earned and thankful commendation and to stated that based on my experience I would have no hesitation in recommending i-lateral to anyone wishing to have a website that works. - Chris Elson, Managing Director, Avolution Cleaning Services Ltd
I-Lateral are a really great mixture of back room technology and front of house marketing. They are helpful at both the designing and running of the website and are extremely prompt when dealing with any issues that can arise. Human, friendly, supportive and patient – I would recommend them to anyone thinking of using a website to enhance their business. - Bronwen Ownes, Owner ‘The Wool Garden’