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Grant talks about the relationships we have with our pets. Also, the current state of importing from overseas and some amazing awards including the BBC's 'The customer is always right'
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Grants 5 top tips to help you build a better business
1/ Profile your target customer. Knowing accurately and in detail who you are trying to sell to will affect everything else you do.
2/ Be aware and understand your costs. Not just the invoice but the real costs of time and effort.
3/ Build a team you can rely on. Your in-house team, suppliers and even customers should be considered part of the fabric which makes your business work effectively and efficiently.
4/ Have goals. Use smart objectives and Analyse, Analyse, Analyse! Work out what works, what gets you closer to achieving the goals and change things which stand in the way of reaching these goals.
5/ Understand the relationship of Risk v Reward in everything you do. Move out of your comfort zone and take risks if potential reward is worthwhile.
2/ Be aware and understand your costs. Not just the invoice but the real costs of time and effort.
3/ Build a team you can rely on. Your in-house team, suppliers and even customers should be considered part of the fabric which makes your business work effectively and efficiently.
4/ Have goals. Use smart objectives and Analyse, Analyse, Analyse! Work out what works, what gets you closer to achieving the goals and change things which stand in the way of reaching these goals.
5/ Understand the relationship of Risk v Reward in everything you do. Move out of your comfort zone and take risks if potential reward is worthwhile.
Testimonials
Karen, Bryan and I would like to say a big thank you to you and Grant for your excellent service since we started dealing with you. Your service has been excellent, nothing has been too much trouble and your service has always been with a smile :) Your stock levels are amazing and your overall service stands head and shoulders above all the other suppliers we deal with. Thanks again :)
As ever your customer service is top notch. It is so lovely to have dealings with actually nice people like yourself Karen, & Caroline. - Julia C
Just a thanks for the excellent service (again), ordered dog coat yesterday and it arrived today - fits a treat. Thanks. Brenda K
Just a thanks for the excellent service (again), ordered dog coat yesterday and it arrived today - fits a treat. Thanks. Brenda K
