Line Repairs – New Rules Planned By Ofcom
Domestic line and broadband customers have been known to have to wait for repairs to faults on their telephone lines or the installation of a new line. Now Ofcom has stated that it is looking to introduce new rules to speed up the time that customers wait for such repairs or installations.
The aim of the new rules is to set new minimum times for maintenance of network and installation by Open Reach (a part of BT) which it carries out on behalf of its competitors. The proposed time limits are for repairs to be carried out within two working days and an appointment for a new line installation within 12 working days.
The proposal will also introduce a 12 month target period for Open Reach and if it fails to achieve the targets then it could face penalties which maybe in the way of fines.
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