SPOTLIGHT ON A CAP BUSINESS CLUB MEMBER
Featuring Sharon Whitehead - Arden Estate Agents
I hope that you enjoy reading and pick up some useful ideas and tips
Just before you read - please could you ‘like’ the CAP Business Club Facebook Page (if you haven't done so already).
SPOTLIGHT ON A CAP BUSINESS CLUB MEMBER.
YOUR NAME? - Sharon Whitehead
NAME OF YOUR BUSINESS? - Arden Estate Agents (Lydney)
WEBSITE ADDRESS? – www.ardenestates.co.uk
WHAT DID YOU DO BEFORE YOUR CURRENT BUSINESS? – Sales & Marketing, Purchasing & more......
WHAT MADE YOU START YOUR CURRENT BUSINESS? - Was given the opportunity by my eldest Step-Son Jon who now runs 4 Branches of Arden Estates in the Midlands.
WHAT ARE YOUR HOBBIES? - Walking, Socialising, Eating nice food, Cooking, Gardening.
WHAT IS YOUR FAVOURITE MOVIE? - Pretty Women
WHAT IS YOUR FAVOURITE MEAL? - Sunday Roast
WHAT IS YOUR FAVOURITE UK HOLIDAY DESTINATION? - Pembrokeshire
WHAT IS YOUR FAVOURITE HOLIDAY DESTINATION ABROAD? - Corfu
WHAT IS YOUR FAVOURITE TV PROGRAMME? - I am not really a TV person but I do like Strictly Come Dancing
YOUR FAVOURITE SONG? – Anything by Phil Collins
WHAT DO YOU MOST ENJOY ABOUT YOUR BUSINESS? Meeting people
IF YOU HAD A MAGIC WAND WHAT WOULD YOU CHANGE ABOUT YOUR BUSINESS? For more people to use Arden Estates to Sell or Rent their property and to experience our honest and professional service.
WHERE DO YOU SEE YOURSELF IN 5 YEARS TIME? Hopefully retired or semi-retired :)
DO YOU HAVE ANY USEFUL TIPS OR IDEAS THAT YOU COULD SHARE WITH THE OTHER CAP MEMBERS? - Be yourself, people will have trust in you and to give a honest & professional service.
HOW HAS CAP BUSINESS CLUBS HELPED YOU IN YOUR BUSINESS? - CAP has helped me gain some confidence as I get very nervous speaking in front of an audience, even in a small group. CAP member are very supportive and I have made some good friends too.
Thank you Sharon for spending some time answering these questions
- it's greatly appreciated.
In Spring of this year, after two years of searching, highs and lows and too many disappointments, we finally found our Dream home in the forest of Dean, thanks in no small part to the efforts of all at Arden. From the moment Sharon showed us down the drive, we knew this one had to be ours and Arden gave us confidence in their abilities from day one. They were spot on time for all appointments, returned all our calls and answered all of our questions promptly. The teams enthusiasm and focus on our purchase kept us relaxed throughout the process and their excitement for us when collecting the keys was lovely. Thank you again to all the team at Arden.
Jim and Roma Williams
Dear Sharon, Lucy, Lucinda and Staff,
Thank you is so inadequate although the words are sincere. How can we thank you for your professionalism regarding the sale of our property. You and your staff shown so much care and consideration at a very stressful time. Step by step we were guided through the process, but you never lost site of our personal needs and were very aware you were selling our "Home" that we loved and not just a "House". Although we have bought and sold houses many times we have never been treated with so much sensitivity. We would have no hesitation in recommending you to family and friends or anyone who may be thinking of using your agency to sell their home, we cannot recommend you highly enough. Wishing you continued success. Very kind regards and thanks.
Mr and Mrs Ricketts
Following our recent house move we wanted to thank and compliment you all on your very professional and personable dealings with us in both our sale and purchase of another property. From start to finish you did much to dispel the traditional image of an estate agent, and acted with complete professionalism and integrity thoughout. Sharon has an uncanny knack of matching people to properties, and with Lucy and Lucinda make a strong team who we would not hesitate to use again and would highly recommend as the first port of call in the Lydney area and wider Forest of Dean if you are looking to move home.
Thank you very much Arden Team
Mr and Mrs Greenway
I Would like to thank everyone at Arden estate agents in Lydney for all their help in my recent move, they all went out of their way to help make it as stress free as possible, moving house is difficult as we all know but have bought and sold two homes with Arden and would recommend them to anyone, many thanks to all of you, - Mrs M Perkins
After working with many Estate Agent in my professional career I decided that it was time for a change. I employed Arden to sell a bungalow for me and it has been the most professional and friendly company that I have ever dealt with. The service was second to none and the photography was of the highest standard that I have ever seen in this field.
All the staff worked extremely hard and I was kept fully informed of progress with regular updates from them. I would like to express my sincere thanks to all the staff at Arden Lydney and would recommend them to anyone who was considering buying or selling a property in the area. - Doug Isles
We would like to extend our thanks to you and all the staff at Arden Estates; our house sale happened so quickly we were taken by surprise, in a very pleasant way! We were initially impressed by the proposed advertising/sales tools that were discussed, and we feel that this, and the fact that they are not just based locally, contributed to the amazingly fast timescale. Whilst the sale was progressing the staff at Arden Estates kept us fully informed, and ensured that nothing held up the process by liaising with our buyers in the same attentive way. Their after-sales care has been equally impressive, and we can honestly say we have felt well-looked after at every stage of the process. We would have no hesitation in recommending Arden Estates to friends, family and colleagues, and indeed anyone else out there who wants to sell or buy a property,
Best regards - Jane and Ian Budd
I can guarantee that Arden will go above and beyond to provide an exceptional and outstanding service. The Team at Arden Lydney acted as our Estate Agent and within a week our house was sold! The girls as a combined team worked with professionalism, integrity and kept us updated and informed at every stage of our sales journey. I have recommended Arden to others and I have no doubt in my mind that they too will be happy with the service provided by Arden of Lydney. - Anna & Lee Johnson
“I would like to compliment and say a big thank you to Lucy and her colleagues on the excellent service they provided me in the sale of my property. They have been reliable, prompt and trustworthy throughout. They did everything to make things run as quickly and smoothly as possible. I would recommend them wholeheartedly.
Warm regards, Karen – Primrose Hill”
Both Chris and Sharon at Arden Estates have been absolutely wonderful, they have both gone above and beyond what you would expect for an estate agent. They both kept us fully informed of everything that was going on and gave us accurate and honest feedback about all the people that viewed our home. Even when we had the offer put in and the sale was proceeding, Sharon was absolutely amazing and helped keep everything on track so that our sale went through easily and smoothly. We both cannot thank them enough for all their help and advice and would highly recommend them as the number one estate agency in the forest of dean. they beat all the others hands down. We have already recommended them to several people we know who are selling their homes. - Mr & Mrs Hughes
In the last three years I have used three local agents in an effort to sell my property without success. When Arden appeared on the scene recently I thought that I would try one more time utilising their services. They have displayed a drive, initiative and professional approach such that my property has been sold within nine weeks. As you will appreciate I am very satisfied with the result and would have no hesitation in recommending them to others (indeed I already have). I have no connection with this company except that of a very satisfied customer. -
F G Blackman
Very happy with your services, very responsive to enquiries, always friendly and upbeat, within what can be a pretty stressful time – that has appreciated. Overall a very good experience in dealing with you and the office. I would have no problems recommending Arden’s in Lydney, no problem at all.- Martyn
Anyone who has ever moved house knows how stressful such a life event can be; I was moving countries as well and therefore not able to be on the spot to discuss or rectify or clarify the multitude of questions and difficulties that could and did indeed emerge during the process. From the moment of that very first phone call to Sharon I experienced the interest in providing me with not only an efficient service, but one that was warm, friendly and light hearted as well; I felt listened to and my particular circumstances taken into account. Throughout the weeks that followed both Sharon and Chris were absolutely committed to making my purchase run as smoothly as possible ensuring that I was kept informed, always welcoming of my many phone calls and questions and even sorting out issues that should have been dealt with by noncommunicating solicitors!
At a time when business is often pushing for maximum profit and cutting down on personal contact having, by chance, come across Arden Estates Lydney, was a very rare find. I will unreservedly recommend Arden to whoever may be thinking of selling or buying a home. - A Kirby
After 30 years of living in the same house in a different county, we decided it was time to buy something more appropriate for our needs, closer to family. We found our ideal home through Arden Estates, where Lucy guided us through all the processes. Her professionalism and communication skills are outstanding and her ability to smooth the way made the process of buying in our later years much easier than it might have been. We felt that Lucy was there for us, understood the complications and frustrations we were experiencing in selling a property 200 miles away and was willing to help in any way she could. In addition, she was friendly and approachable, no request was too small, or too challenging, and without her we wouldn't now be living in and enjoying our dream home. We are so grateful for such a fantastic service. - Jean and Roy
Thank you for all of your help whilst selling my late father’s house. Your professional photographs, internet coverage, detailed floor plans, regular feedback and informal telephone calls has certainly helped to sell my father house. From putting the house on the market to selling it was, I think, three days! I couldn’t have asked for more. Can you please pass on a massive thanks to Lucy. She has been a godsend. She always took time to explain any issues, worries and concerns. Her professional, caring attitude with her “don’t worry, leave it to me” approach shows that she is a key part of your company. I wish her well in all she does. Yours Sincerely Paul Watkins
"We really appreciated the personal attention to detail, with an in-depth consultation at the outset within which we were able to discuss market conditions and our aspirations for the sale. This high standard continued throughout the sales process with a highly professional and courteous service provided throughout the office. Thank you." - Mr & Mrs Clarke, Lydney
We initially chose Arden Estates to sell our property in Whitecroft as we felt that they were friendly yet professional and realistic in their valuation. In our case our house was sold quickly and we had plenty of viewers. The whole process took some time to complete and could be at times very frustrating and worrying. However Arden Estates and particularly Sharon provided an important service that may not come natural to some estate agents. She would liase between the buyer ourselves and solicitors to smooth the journey, provide good communication and really be a counsellor at times which is so important!!! Big thanks to Arden Estates and particularly Sharon for providing a great service and a little bit more!!! - Sarah and Tim of Whitecroft now in Ireland!
I am writing to express my thanks and gratitude for the manner in which you both have handled the sale of my bungalow. I have had so much kindness and consideration from you Sharon & Chris which has made selling my property far less stressful. I would not hesitate in recommending Arden Estate Agents to anyone, I am very happy that I chose you to deal with this sale. Thank you. - D Hurdle
“Honesty, integrity, professionalism and great communication. Words that you do not usually, associate with estate agents. Having used several in the past we have found both Chris and Sharon to be highly personable and efficient. Sharon's communication with our buyer, his solicitor and ourselves has resulted in a very smooth transaction. Thank you both."
We could not fault the service we received from Arden estate agents in any way. We were delighted that our bungalow sold within a week of being on the market. We were very impressed with the way we were kept up to date with all that was going on in the chain. Arden's worked very hard to complete our sale and we found them very friendly at all times and would definitely use them again and would recommend them to family and friends.
Mr & Mrs Harris
Barbara and I would like to thank you very much for all of your help, guidance and patience during the prolonged, and not straightforward, process in purchasing this property.Your helpfulness, understanding and good humour has been much appreciated. We are sure that the guidance and patience in leading the vendor through the whole process must have been much appreciated by them also. Thanks again for all your help and professionalism throughout and for going 'the extra mile' on behalf of both parties! Yours gratefully, - Shaun and Barbara